Support

Last updated: October 10, 2026

We can help with signing in, app features, subscriptions, privacy questions and account deletion.

Contact us

Write to us and we will reply as soon as we can:

What to include

The email address linked to your MrPet account.
What you expected, what happened, and the steps to reproduce the problem.
Your iPhone model, iOS version, MrPet version, and screenshots if they help.

Please do not send passwords, verification codes, or complete medical documents unless support specifically asks for the minimum information needed.

Subscriptions

Subscriptions are managed in your Apple Account settings: Settings, your name, Subscriptions. Use Restore Purchases in the app if you changed devices.

Important note

MrPet support is not a veterinary emergency service. AI explanations are informational and can be wrong. If your pet may be in danger, contact a licensed veterinarian or local emergency clinic immediately.